Introduction and Acceptance

Welcome to Play Sikkim Lottery. These Terms and Conditions ("Terms") govern your use of our online gaming platform and services. By accessing, registering, or using our platform, you agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree with any part of these Terms, you must not use our platform or services. We reserve the right to modify these Terms at any time, and your continued use of our services after such modifications constitutes acceptance of the updated Terms.

These Terms constitute a legally binding agreement between you and Play Sikkim Lottery. By using our platform, you represent that you have the legal capacity to enter into this agreement and that you will comply with all applicable laws and regulations in your jurisdiction.

Eligibility and Account Requirements

Age Requirements

You must be at least 18 years old to register and use our platform. We verify age during the registration process and may request additional documentation to confirm your age. Players under 18 are strictly prohibited from using our services, and any accounts created by minors will be immediately terminated.

Geographic Restrictions

Our services are available to residents of India who are legally permitted to participate in online gaming activities. You are responsible for ensuring that your use of our platform complies with the laws of your jurisdiction. We reserve the right to restrict access to our services in certain regions where online gaming is prohibited.

Account Registration

To use our platform, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Identity Verification

We may require you to provide additional documentation to verify your identity, including government-issued identification, proof of address, and other relevant documents. Failure to provide requested documentation may result in account suspension or termination.

Gaming Rules and Regulations

Game Availability

We offer various Sikkim lottery games and related gaming services. Game availability may vary based on your location, account status, and other factors. We reserve the right to modify, suspend, or discontinue any game or service at any time without prior notice.

Fair Play

All games on our platform use certified random number generators and are regularly audited by independent testing laboratories to ensure fairness and randomness. We are committed to providing fair gaming opportunities for all players and prohibit any form of cheating, collusion, or manipulation.

Betting Limits

We may impose betting limits on individual games or overall account activity to promote responsible gaming. These limits may be adjusted based on your gaming history, account status, and other factors. You can request changes to your betting limits through your account settings or by contacting customer support.

Game Results

Game results are determined by certified random number generators and are final. We do not accept disputes regarding game outcomes unless there is clear evidence of technical malfunction or system error. All game results are recorded and can be reviewed through your account history.

Financial Terms and Payment Processing

Deposits and Withdrawals

You can deposit funds into your account using various payment methods, including bank transfers, credit cards, UPI, and digital wallets. Withdrawals are processed according to our withdrawal policy and may be subject to verification procedures. We reserve the right to request additional documentation for large withdrawals.

Account Balance

Your account balance represents the funds available for gaming activities. All transactions are recorded in your account history, and you can view your balance and transaction history at any time through your account dashboard. We are not responsible for any losses resulting from unauthorized access to your account.

Currency and Exchange Rates

All transactions are processed in Indian Rupees (INR). If you deposit funds in a different currency, they will be converted to INR using current exchange rates. We are not responsible for fluctuations in exchange rates or any resulting losses.

Payment Processing Fees

We may charge processing fees for certain payment methods or transactions. These fees will be clearly disclosed before you complete any transaction. You are responsible for all fees associated with your account activities.

Prohibited Activities and User Conduct

Prohibited Activities

The following activities are strictly prohibited on our platform: using automated software or bots, attempting to manipulate game outcomes, creating multiple accounts, sharing account credentials, engaging in money laundering or fraud, using our platform for illegal activities, or violating any applicable laws or regulations.

Account Security

You are responsible for maintaining the security of your account and must not share your login credentials with others. You must use strong passwords and enable two-factor authentication when available. We are not responsible for any losses resulting from compromised account security.

Responsible Gaming

We promote responsible gaming and provide tools to help you manage your gaming activities. You can set deposit limits, session time limits, and self-exclusion periods through your account settings. If you believe you have a gambling problem, please seek help from appropriate support organizations.

Intellectual Property

All content on our platform, including games, software, graphics, and text, is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our content without our express written permission.

Account Suspension and Termination

Suspension Rights

We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activities, or other reasons at our sole discretion. Suspended accounts may have limited access to certain features or be completely restricted from using our services.

Termination Process

If your account is terminated, you will be notified of the reason and any remaining balance will be processed according to our withdrawal policy. We may retain certain information for legal and regulatory compliance purposes even after account termination.

Appeals Process

If you believe your account was suspended or terminated in error, you may appeal the decision by contacting our customer support team. We will review your appeal and respond within a reasonable timeframe. Our decision on appeals is final.

Voluntary Termination

You may terminate your account at any time by contacting our customer support team. Upon termination, your account will be closed, and any remaining balance will be processed according to our withdrawal policy.

Limitation of Liability and Disclaimers

Service Availability

We strive to provide continuous service availability, but we cannot guarantee that our platform will be available at all times. We are not liable for any losses resulting from service interruptions, technical difficulties, or maintenance activities.

Gaming Outcomes

We are not responsible for any losses resulting from gaming activities. All gaming involves risk, and you should only wager amounts you can afford to lose. Past performance does not guarantee future results.

Third-Party Services

Our platform may integrate with third-party services for payment processing, security, and other functions. We are not responsible for the actions or failures of third-party service providers.

Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you have deposited into your account in the 12 months preceding the claim.

Dispute Resolution and Governing Law

Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in India.

Dispute Resolution Process

Before initiating any legal proceedings, you must first attempt to resolve any disputes through our customer support team. We will make good faith efforts to resolve disputes through direct communication and negotiation.

Arbitration

If direct resolution is not possible, disputes may be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act of India. The arbitration will be conducted by a single arbitrator appointed by mutual agreement.

Class Action Waiver

You agree that any disputes will be resolved on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration against us.

Contact Information and Support

If you have any questions about these Terms and Conditions, please contact us through our Support page. We are committed to providing clear and helpful responses to all inquiries.

For legal matters or formal notices, please use the contact information provided in our Privacy Policy. We will respond to all formal communications within the timeframes required by applicable law.

These Terms and Conditions were last updated on January 15, 2025. We reserve the right to modify these terms at any time, and we encourage you to review them periodically to stay informed about your rights and obligations.

Terms & Conditions - Gaming Rules and Regulations