How to Contact Us

Live Chat Support

Get instant help through our live chat feature. Available 24/7 for immediate assistance with account issues, gaming questions, and technical support. Our chat support team is trained to handle all types of inquiries quickly and efficiently.

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Email Support

Send us an email for detailed inquiries or when you need to attach documents. We respond to all emails within 2 hours during business hours and within 24 hours for all other times. Include your account details for faster assistance.

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Phone Support

Call our dedicated support line for immediate assistance. Our phone support is available 24/7 and staffed by knowledgeable representatives who can help with account issues, gaming questions, and technical problems.

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Common Issues and Solutions

How do I reset my password?

To reset your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you a secure link to reset your password. If you don't receive the email, check your spam folder or contact our support team for assistance.

Why can't I make a deposit?

Deposit issues can occur due to various reasons including insufficient funds, bank restrictions, or account verification requirements. Check your payment method, ensure your account is verified, and contact our support team if the problem persists. We'll help you resolve the issue quickly.

How long do withdrawals take?

Withdrawal processing times vary by payment method. Bank transfers typically take 1-3 business days, while UPI and digital wallet withdrawals are usually processed within 24 hours. All withdrawals are subject to verification, which may take additional time for large amounts.

What should I do if I can't access my account?

If you can't access your account, first try resetting your password. If that doesn't work, contact our support team immediately. We'll verify your identity and help you regain access to your account. For security reasons, we may ask for additional verification documents.

How do I verify my account?

Account verification is required for security and compliance purposes. You'll need to provide a government-issued ID, proof of address, and in some cases, additional documentation. Upload these documents through your account dashboard or contact support for assistance with the verification process.

Gaming Resources and Information

Game Rules and Guidelines

Understanding the rules of Sikkim lottery games is essential for a successful gaming experience. Our comprehensive game guides explain how to play each game, what the odds are, and how to maximize your chances of winning. All games use certified random number generators to ensure fair play.

Responsible Gaming Tools

We provide various tools to help you maintain control over your gaming activities. Set daily, weekly, or monthly deposit limits, use session time limits to control how long you play, or implement self-exclusion periods if needed. These tools are available in your account settings and can be modified at any time.

Winning Numbers and Results

Check the latest winning numbers and game results on our platform. All results are published immediately after each draw and are available for review. You can also view historical results and statistics to help inform your gaming decisions.

Prize Structure and Payouts

Our prize structure is clearly displayed for each game type, showing the different prize tiers and their corresponding odds. Payouts are processed automatically to your account, and you can view your winnings history at any time through your account dashboard.

Technical Support and Troubleshooting

Browser Compatibility

Our platform works best with the latest versions of Chrome, Firefox, Safari, and Edge browsers. If you're experiencing technical issues, try clearing your browser cache, disabling browser extensions, or updating to the latest browser version. For mobile users, ensure you have the latest version of your mobile browser.

Mobile App Support

Our mobile-optimized platform provides the same functionality as the desktop version. If you're having trouble accessing our platform on mobile, check your internet connection, ensure JavaScript is enabled, and try refreshing the page. For persistent issues, contact our technical support team.

Payment Processing Issues

If you're experiencing problems with deposits or withdrawals, check that your payment method is valid and has sufficient funds. Some banks may block online gaming transactions, so you may need to contact your bank to authorize such transactions. Our support team can help troubleshoot payment issues.

Account Security

If you suspect unauthorized access to your account, contact our support team immediately. We'll help you secure your account and investigate any suspicious activity. Enable two-factor authentication for added security and regularly update your password.

Support Availability and Response Times

24/7 Availability

Our customer support team is available around the clock to assist you with any questions or concerns. Whether you need help with account issues, gaming questions, or technical problems, we're here to help whenever you need us.

Response Times

Live chat support provides immediate assistance, while email inquiries are typically responded to within 2 hours during business hours and within 24 hours at other times. Phone support is available 24/7 with minimal wait times during peak hours.

Language Support

Our support team is fluent in English and Hindi, and we can provide assistance in other Indian languages upon request. We're committed to ensuring that language barriers don't prevent you from getting the help you need.

Escalation Process

If your issue requires specialized attention, our support team will escalate it to the appropriate department. You'll receive regular updates on the status of your inquiry until it's resolved to your satisfaction.

Additional Resources and Information

For more information about our platform and services, please visit our About Us page. You can also review our Privacy Policy and Terms & Conditions for detailed information about how we protect your information and govern our services.

If you have suggestions for improving our platform or support services, we'd love to hear from you. Your feedback helps us provide better service and enhance your gaming experience. Contact our support team to share your ideas and suggestions.

Remember, our support team is here to help you have the best possible experience with Play Sikkim Lottery. Don't hesitate to reach out if you have any questions or need assistance with any aspect of our platform.

Customer Support - We're Here to Help