Introduction and Scope

At Play Sikkim Lottery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, or use our gaming services.

This policy applies to all users of our platform, including visitors, registered players, and anyone who interacts with our services. By using our platform, you consent to the data practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Modified" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, make deposits, participate in games, or contact our support team. This information may include your full name, email address, phone number, date of birth, residential address, and government-issued identification details for age and identity verification purposes.

Financial Information

To process transactions and manage your account, we collect financial information including bank account details, credit card information, UPI details, and other payment method information. This information is encrypted and stored securely using industry-standard security measures to protect your financial data.

Technical Information

We automatically collect certain technical information when you visit our platform, including your IP address, browser type, operating system, device information, pages visited, time spent on our site, and referring website addresses. This information helps us improve our services and ensure platform security.

Gaming Activity Information

We track your gaming activities, including games played, amounts wagered, winnings, losses, and transaction history. This information is used to provide customer support, ensure fair play, comply with regulatory requirements, and improve your gaming experience.

How We Use Your Information

Service Provision

We use your personal information to provide, maintain, and improve our gaming services. This includes processing your registration, managing your account, facilitating deposits and withdrawals, providing customer support, and ensuring compliance with applicable gaming regulations and laws.

Security and Fraud Prevention

Your information is used to verify your identity, prevent fraud, detect suspicious activities, and maintain the security of our platform. We employ advanced security measures and monitoring systems to protect against unauthorized access, identity theft, and other security threats.

Communication

We use your contact information to communicate with you about your account, gaming activities, promotional offers, important updates, and customer service matters. You can opt out of promotional communications at any time while still receiving essential account-related notifications.

Legal Compliance

We may use your information to comply with legal obligations, respond to lawful requests from government authorities, enforce our terms of service, protect our rights and interests, and ensure compliance with applicable gaming and financial regulations.

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, conducting security audits, and performing other essential business functions. These providers are contractually obligated to protect your information and use it only for authorized purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or that of our users or the public. We may also share information in connection with legal proceedings or investigations.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity. We will provide notice of any such transfer and ensure that your information continues to be protected in accordance with this Privacy Policy.

Consent

We may share your information with your explicit consent or at your direction. You have the right to withdraw your consent at any time, subject to legal and contractual restrictions.

Data Security and Protection

Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, regular security audits, access controls, and employee training on data protection practices.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information during international transfers.

Your Rights and Choices

Access and Correction

You have the right to access, review, and update your personal information. You can view and modify most of your account information through your account dashboard. For information that cannot be updated online, please contact our support team for assistance.

Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format. You can request this information by contacting our support team, and we will provide it within a reasonable timeframe.

Deletion Rights

You have the right to request deletion of your personal information, subject to legal and regulatory requirements. We may need to retain certain information for compliance purposes, but we will explain any limitations on deletion when you make your request.

Marketing Communications

You can opt out of receiving promotional communications from us at any time by using the unsubscribe link in our emails or by contacting our support team. You will continue to receive essential account-related communications even if you opt out of marketing messages.

Cookies and Tracking Technologies

Cookie Usage

We use cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

Cookie Types

We use essential cookies for platform functionality, analytics cookies to understand user behavior, and marketing cookies to provide relevant advertisements. You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

Third-Party Tracking

We may use third-party analytics and advertising services that place their own cookies on your device. These services help us understand user behavior and provide relevant advertisements. You can opt out of third-party tracking through your browser settings or the opt-out mechanisms provided by these services.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Support page. We are committed to addressing your privacy concerns promptly and transparently.

For specific privacy-related requests, such as data access, correction, or deletion, please provide detailed information about your request so we can assist you effectively. We will respond to all privacy inquiries within the timeframe required by applicable law.

This Privacy Policy was last updated on January 15, 2025. We reserve the right to modify this policy at any time, and we encourage you to review it periodically to stay informed about how we protect your information.

Privacy Policy - Your Data Protection Matters